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Return & Refund Policy

Thanks for shopping at io shop.

We offer 30 days exchange/ store credit refund for normal priced items, starting from the date you received the item.

Exchange are only applicable to size and colour of the same product. 

All return items shall be returned to us via mail only, postage fees are to be borne by customers. 

Should you wish to exchange/return the items, kindly get in touch with us via hello@io-shop.co with reason and the relevant details for approval. Upon approval, all return items will be inspected. Return items must be in its original packaging, with label/tags still attached. Return items must be unwashed, unaltered, unused from its original form in any way. Should there be any signs that we believe that does not comply with our return policy, we reserve the right to reject the returns. 

Kindly be informed that items purchased via promotion, voucher code, on-sale, discounts are non-returnable, non-refundable and non-exchangeable.

Contact Us

If you have any questions, kindly contact us: hello@io-shop.co 

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